Table of Contents
Introduction
Welcome to AirShop Autos ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the information we collect when you use our automotive marketplace platform, website, and related services.
AirShop Autos connects buyers and sellers of vehicles, providing a secure platform for automotive transactions. By using our services, you agree to the collection and use of information in accordance with this policy.
Note: This policy applies to all users of AirShop Autos services, including vehicle buyers, sellers, dealers, and visitors to our platform.
Information We Collect
Personal Information
We collect information that identifies you as an individual or relates to an identifiable individual:
- Account Information: Name, email address, phone number, profile photo
- Contact Details: Physical address, city, state, ZIP code
- Identity Verification: Driver's license (for dealer verification), business information
- Financial Information: Payment card details, bank account information (processed securely through our payment partners)
- Communication Data: Messages with other users, customer support inquiries
Vehicle Information
When listing or searching for vehicles, we collect:
- Vehicle identification numbers (VIN)
- Make, model, year, mileage, condition
- Vehicle photos and descriptions
- Maintenance records and vehicle history
- Pricing and financing information
Technical Information
Automatically collected technical data:
- IP address, browser type, device information
- Usage patterns, search queries, clicked listings
- Location data (with your permission)
- Cookies and similar tracking technologies
| Data Category | Examples | Purpose |
|---|---|---|
| Profile Data | Name, email, phone, address | Account creation, communication |
| Vehicle Data | VIN, photos, specifications | Listing management, search functionality |
| Transaction Data | Purchase history, messages | Service delivery, dispute resolution |
| Technical Data | IP address, device info, cookies | Security, analytics, improvements |
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Create and manage your AirShop Autos account
- Facilitate vehicle listings and searches
- Enable communication between buyers and sellers
- Process payments and transactions
- Provide customer support
Platform Improvement
- Personalize your experience and show relevant vehicle recommendations
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analysis
Communication
- Send service-related announcements and updates
- Provide marketing communications (with your consent)
- Notify you about relevant vehicles and deals
- Respond to your inquiries and requests
Safety and Security
- Verify user identities and prevent fraud
- Protect against unauthorized access
- Enforce our Terms of Service
- Comply with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Other Users
- Vehicle sellers see buyer contact information for transactions
- Buyers see seller information and vehicle listings
- Public profile information in reviews and ratings
Service Providers
- Payment processors (Stripe, PayPal)
- Cloud hosting services (AWS, Google Cloud)
- Communication platforms (email, SMS services)
- Analytics and marketing partners
Legal Requirements
- Comply with legal obligations and court orders
- Protect our rights, property, or safety
- Investigate fraud or security issues
Business Transfers
- In connection with mergers, acquisitions, or asset sales
- During due diligence processes
Important: We require all third-party service providers to maintain appropriate security measures and use personal information only for specified purposes.
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
- Access Controls: Strict access controls and authentication mechanisms
- Secure Storage: Data stored in secure, access-controlled environments
- Regular Audits: Security assessments and penetration testing
- Employee Training: Privacy and security awareness training for all staff
- Incident Response: Established procedures for security incident management
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices.
Your Rights
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a machine-readable format
- Review how we process your information
Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
Preferences and Controls
- Opt-out of marketing communications
- Control cookie preferences through browser settings
- Manage notification preferences in your account
Objection and Restriction
- Object to certain data processing activities
- Request restriction of processing in specific circumstances
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic functionality and security
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how users interact with our platform
- Marketing Cookies: Used for advertising and personalization
Managing Cookies
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.
Third-Party Tracking
We may use third-party analytics services (Google Analytics) that place their own cookies. These are subject to the respective privacy policies of those providers.
Third-Party Services
Our platform may contain links to third-party websites and services:
- Payment Processors: Stripe, PayPal for transaction processing
- Vehicle History Providers: Carfax, AutoCheck for vehicle reports
- Financing Partners: Lenders and financial institutions
- Social Media Platforms: For authentication and sharing
These third-party services have their own privacy policies. We encourage you to review them before providing any personal information.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data retained while your account is active
- Transaction Records: 7 years for legal and tax purposes
- Marketing Data: Until consent is withdrawn
- Analytics Data: Aggregated and anonymized after 2 years
Upon account deletion, we initiate a 21-day grace period before permanent deletion, allowing for account recovery if requested.
Children's Privacy
AirShop Autos is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Updating the "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AirShop Autos Privacy Team
We typically respond to privacy inquiries within 48 hours.